Should you wish to return any part of your order, please contact us by email at firstname.lastname@example.org within 48 hours of receipt to advise us that you wish to return a product to us. You then have 14 days from the day of receipt to return the parcel to: Welsh Scent, 1 Maendy Square Shops, Pontnewydd, Cwmbran, NP44 1HN at your own cost.
Any returned parcel remains your responsibility until we receive it, we therefore recommend you use a suitable form of return postage so that you are protected should your parcel get lost or damaged in transit.
Any product returned must be done so in its ORIGINAL PACKAGING AND IN AN UNUSED AND RE-SELL ABLE CONDITION. Therefore, whilst the product is in your possession, you have a responsibility take reasonable care of them. If products returned to Welsh Scent are considered by us, to have been handled more than is reasonable or if the returned product is used, damaged or no longer in a condition that will allow us to re-sell it, we reserve the right to reduce your refund by what we consider to be a reasonable amount to cover our losses. Once a returned product has been received by Welsh Scent, the refund for the cost of the product and the cost of basic delivery will be refunded to you, using your original payment method.
***** FAULTY GOODS *****
If the return is because of an error on our part, or because items are faulty, you are entitled to return your item/s to us within 30 days of purchase. Once we receive the returned parcel, we will refund the full cost of your original order, plus we will refund the cost of the return postage. The returned parcel remains your responsibility until we receive it, we therefore recommend you use a suitable form of return postage so that you are protected should your parcel get lost or damaged in transit.