Should you wish to return all or any part of your order, you have 14 days from the day of receipt to advise us that you wish to return, and to post the returns parcel to: ‘Welsh Scent, 8 New Street, Pontnewydd, Cwmbran, NP44 1EE' at your own cost.

IF YOUR PARCEL ARRIVES DAMAGED OR SHOWING SIGNS OF LEAKAGE, PLEASE DO NOT ACCEPT THE PARCEL AS WE CANNOT ACCEPT CLAIMS FOR DAMAGED PARCELS ONCE YOU HAVE ACCEPTED THE DAMAGED PARCEL FROM THE COURIER. 

We take care to package your products so they arrive with you undamaged, however if your parcel is intact, but the products inside arrive damaged, please notify us by email to welshscent@outlook.com within 72 hours of the parcel being received, to advise us that you would like to make a claim for damages.

Please advise us of the damages and include a photograph of each damaged item, plus a photograph of the inside and outside of the delivery box. If photographs are not provided, no claim will be accepted. Until a claim for damages is concluded, please retain all of the packaging (including the box/filling) and the damaged item/s. If damaged items/box/filling are disposed of prior to the conclusion of a claim, then the claim will be closed without refund or replacement.

If requested, you will need to return damaged items to us before we provide a replacement. The damaged items must be returned to us within 14 days of us requesting it. Please use an appropriate delivery service as the damaged products remain your responsibility until they are received by us. If we do not receive returned items, they will not be refunded or replaced.

Any returned parcel remains your responsibility until we receive it, we therefore recommend you use a suitable form of return postage so that you are protected should your parcel get lost or damaged in transit.

Any product returned must be done so in its ORIGINAL PACKAGING AND IN AN UNUSED AND RE-SELL ABLE CONDITION. Therefore, whilst the product is in your possession, you have a responsibility take reasonable care of them. If products returned to Welsh Scent are considered by us, to have been handled more than is reasonable or if the returned product is used, damaged or no longer in a condition that will allow us to re-sell it, we reserve the right to reduce your refund by what we consider to be a reasonable amount to cover our losses. Once a returned product has been received by Welsh Scent, the refund for the cost of the product will be refunded to you, using your original payment method. Please Note, Postage costs will not be refunded

Faulty Goods
If the return is because of an error on our part, or because items are faulty, you are entitled to return your item/s to us within 30 days of purchase. Once we receive the returned parcel, we will refund the full cost of your original order, plus we will refund the cost of the return postage. The returned parcel remains your responsibility until we receive it, we therefore recommend you use a suitable form of return postage so that you are protected should your parcel get lost or damaged in transit.